Bots as Personal Financial Advisors, Efficient Problem solvers and 'Friends' of customers and prospects
Bot banking is still in its nascent stage, with most actions revolving around repeatable actions, wherein the bots are programmed to answer a set of questions that most online users or prospects are likely to ask. However, the potential of bot application for banking is unlimited, going well beyond the conventional chatbots well into the realm of Artificial Intelligence.
Bots as personal financial advisors, efficient problem solvers, and ‘friends’ of customers and prospects
According to Gartner, customers will manage 85% of their interactions with banks through bot application by 2020. Artificial Intelligence is already making a significant impact, with technologies such as predictive analytics, facial recognition, deep learning, and neural networks making bots capable of actually thinking and making decisions.
Ducont Bot Banking-Leveraging IBM Watson to deliver smarter banking
IBM Watson is one of the world’s most advanced supercomputers that have made Artificial Intelligence a reality, finding applications across business verticals, including banking. Ducont aims to leverage the capabilities of Watson to offer advanced banking solutions to its customers. Ducont already offers banking services such as checking balances, fund transfers and requests such as blocking cards, checkbook issuance etc.. through its bot application.
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