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Wednesday, October 17, 2001
Ducont offers digital guides

Ducont has unveiled two multi-channel Internet delivery systems, otherwise known as digital companions. The first, bank.companion, enables regional banks to provide Internet and wireless banking services to their customers.

Subscribers can access their bank accounts and perform routine transactions over the Net, by utilising IVR (Interactive Voice Response), WAP (Wireless Application Protocol), SMS (Short Message Service) and PDAs (Personal Digital Assistants). The Internet, IVR and WAP channels are fully Arabised.

Internet banking brings the convenience of online banking to the Middle East, allowing customers to check their account balance, request cheque books, effect account-to-account transfers and personalise their services, configuring SMS alerts, for example, or defining limits for transactions.

Bank.companion also integrates IVR to offer services over wired telephones. The customer can check his accounts, complete a funds transfer and pay utility bills through existing networks.

WAP banking, meanwhile, allows a customer to transact with his bank through a WAP enabled phone: a similar service to that of Internet banking with the additional benefits of a wireless network.

SMS banking relies instead upon ‘push and pull’, alerting customers to account-related activities. Information from the bank can be requested as and when required.

Ducont’s software is constructed on ‘N’ tier architecture with Java 2 standard components, deployable in any J2EE standard application servers. In order to integrate Ducont’s application offering more easily, the company has teamed with middleware provider, BEA Systems.

Providing the right information at the right time to investors is obviously essential for trading and investment activities in the stock market.

Hence, Ducont has also unveiled Quotes.companion at Gitex 2001. Designed for individual investors, stockbrokers, fund managers and investing corporations, the service delivers critical information on stock price changes to investors worldwide through SMS.

Today, the service offers information on the Dubai Stock Exchange, but the company is already talking with other regional markets, and further abroad too.

“We have included the traditional markets, but if for instance we have a demand for the Hong Kong Stock Exchange then we will look at collecting that information as well,” said Ivan Fernandes, managing director and chief executive.

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